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Ambient's Return and Exchange Policy

Our return policy overview:

We strive for customer satisfaction and our return and exchange policy reflect this philosophy.
  • No restocking fee: We do not charge a restocking fee, even for opened and used items, when returned during our 30 day return period, with the exception of personalized or special ordered items, where there is a 15% restocking fee.
  • Return Shipping labels on defective exchanges: Ambient Weather accepts responsibility for shipping charges (both ways) on exchanged defective items within 30 days of purchase. Please request a UPS return shipping label and one will be emailed to your account.
Please visit the following webpage for returns and exchanges:

Return Merchandise Authorization Form

Ambient Weather offers a one year warranty on all products manufactured by Ambient Weather. Only products purchased new from Authorized Dealers will be warrantied.

For products not manufactured by Ambient Weather, please contact the manufacturer directly for warranty replacement.

We request that products returned must be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.

Ambient Weather accepts responsibility for shipping charges (both ways) on exchanged defective items within 30 days of purchase. Please request a UPS return shipping label and one will be emailed to your account.

Shipping charges on returned items are the customer's responsibility.

For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage . Please use a carrier that is able to provide you with proof of delivery.

DEFECTIVE returns can be returned directly to Ambient within 30 days from the invoice date for credit refund or replacement.

Ambient Weather brand items sold in used or open box condition, by an authorized dealer, have 90 Day exchange warranty from date of purchase.

Extended Holiday Return Schedule

Any order placed on or after November 25, 2012 can be returned up to January 25, 2013. Include a gift message in the Comments section during checkout to qualify.

Software Returns

Only defective software can be returned to Ambient. The return must take place within 30 days of invoice date and may only be replaced for the SAME software title. Multiple software licenses cannot be returned for refund or exchange unless first authorized by the manufacturer.