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| | Return Policy Please visit the following webpage for returns and exchanges: Return Merchandise Authorization Form All products returned must be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. Shipping charges on returned items are the customer's responsibility. Ambient Weather accepts responsibility for shipping charges (both ways) on exchanged defective items within 30 days of purchase. Please request a UPS return shipping label and one will be emailed to your account. For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage . Please use a carrier that is able to provide you with proof of delivery. If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Ambient to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Ambient immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Ambient of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact Customer Relations at 480-346-3380 or your Ambient account manager to arrange for carrier inspection and a pick up of damaged merchandise. DEFECTIVE returns can be returned directly to Ambient within 30 days from the invoice date for credit refund or replacement. Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be replaced with the same item. After 30 days, all manufacturers warranties apply. NON-DEFECTIVE returns can be accepted directly by Ambient within 30 days from the invoice date for credit. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee, and the original shipping charges are not refunded. If the package is refused by the customer, the customer shall be responsible for the return shipping fees, the 15% restocking fee, and the original shipping charges are not refunded. An incorrect address entered by the customer is subject to a $10 rerouting fee, and must be approved by the customer while in transit. Software Return Policy Only defective software can be returned to Ambient. The return must take place within 30 days of invoice date and may only be replaced for the SAME software title. Multiple software licenses cannot be returned for refund or exchange unless first authorized by the manufacturer. | | | |||||||||||||||||||||||
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